This Privacy Policy explains how BetPortal, operated by CREDARA GROUP LTD, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to all players residing in the United Kingdom. By registering an account and using our services, you acknowledge that your information is handled in accordance with the principles set out below.

What We Collect and Why

When you create an account with us, we ask for certain personal details — including your full name, date of birth, email address, and residential address. This information is necessary to verify your identity, confirm that you meet the minimum age requirement, and maintain the integrity of your account. During transaction processing, we also collect payment-related data, such as the type of payment method used and transaction amounts, in order to facilitate deposits and withdrawals securely and accurately.

We may additionally gather technical data as you navigate our web platform. This includes session logs, browser type, device identifiers, and IP address information. We use this data to monitor platform security, detect unusual activity, and ensure that our service functions correctly across different browsers and devices. Cookies are used to maintain your session state and remember your preferences between visits. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how parts of the platform operate.

How We Protect and Share Your Data

Your personal information is stored on secure servers and protected using 256-bit SSL encryption during transmission. Access to your data within our organisation is restricted to personnel who require it to carry out their specific responsibilities. We do not sell your data to third parties or use it for purposes unrelated to the operation of your account.

There are limited circumstances in which we may share your information with external parties. These include payment gateway providers who process your transactions, identity verification services we use to confirm your details during registration or when requested by our compliance procedures, and regulatory or law enforcement authorities where we are legally obliged to disclose information. In each case, data is shared only to the extent necessary and in accordance with applicable data protection standards.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain records for the duration required under applicable regulatory obligations. Once that retention period has elapsed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your account data where no legal obligation prevents us from doing so. To exercise any of these rights, please contact us through the support channels available on our web platform. We will respond to verified requests within a reasonable timeframe.

If we make any material changes to this Privacy Policy, we will notify you through your registered email address or via a notice on the platform before the changes take effect. We encourage you to review this page periodically. If you have questions about how your data is handled, our support team is available to assist you.